Shipping policy
Shipping & Delivery Policy
Order Processing Time
We typically process and ship orders within
[1-3]business days (excluding weekends and holidays) after your order is confirmed and payment is received. Orders placed after [11:00 PM EST] will be processed on the next business day.
Shipping Options & Rates
We are committed to providing you with a reliable shipping service.
- Standard Shipping Only: To ensure consistency and reliability, we currently offer a single Standard Shipping method for all orders.
- Shipping Rates Vary by Product: The shipping cost for your order is calculated based on the specific products you select. You can view the exact shipping cost for each item on its product detail page, and the total shipping fee will be clearly displayed during checkout before you complete your purchase.
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For orders shipped within
[the United States]: The estimated delivery time for Standard Shipping is[3-8]business days after your order has been shipped.
[3]days past the estimated date) or appears lost, please contact us at support@kookytoys.com.
Returns & Changes
Please refer to our comprehensive Return & Refund Policy for full details.
- Order Changes/Cancellations: To change or cancel an order, contact us immediately at support@kookytoys.com. We can only modify orders that have not yet entered the shipping process.
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Damaged/Lost Packages: If your order arrives damaged or is lost in transit, please contact us within
[7]days of the estimated delivery date at support@kookytoys.com with your order number and supporting photos (if applicable).