Shipping policy

U.S. Free Shipping

Free Standard Shipping is available for orders delivered to our enabled U.S. destinations, with no order-weight limit. Shipping availability and options depend on the delivery address and order details shown at checkout.

Order processing

We begin processing orders after the order is confirmed and payment is received. Processing excludes weekends and holidays.

Tracking

When your order ships, we send a shipping confirmation email with tracking information. Tracking updates may take time to appear in the carrier’s system.

Delays and delivery issues

Carrier issues, weather, and customs processing can cause delays. Delivery dates are not guaranteed. If your package appears significantly delayed or lost, email support@kookytoys.com with your order number.

Order changes and cancellations

To request an order change or cancellation, contact us as soon as possible at support@kookytoys.com. We can modify or cancel an order only before it has entered the shipping process.

Damaged or lost packages

If your order arrives damaged or appears lost in transit, contact support@kookytoys.com with your order number. For a damaged delivery, include photos if available.

Returns

For return eligibility and instructions, see our Refund Policy.