Refund policy

30-day returns

You may request a return within 30 days after receiving your item. To be eligible, the item must be in the same condition as received: unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To request a return, email support@kookytoys.com. Returns must be requested and approved before an item is sent back. Items returned without first requesting a return will not be accepted.

Returns should be sent to:
2121 S Business Pkwy
Ontario, California 91761
USA

If your return is accepted, we will provide a return shipping label and instructions for sending the package.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us promptly at support@kookytoys.com so we can review the issue.

Items that cannot be returned

We do not accept returns for perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; or personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are not eligible for return.

If you have a question about whether a specific item is eligible, contact us before sending it back.

Exchanges

To exchange an item, request a return first. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition as received: unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is also required.

Refunds

After we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, email support@kookytoys.com.